Policies, terms & privacy.

Empressed Bakes: orders & payments

Menu prices marked “from” are starting prices. Personalisation, delivery and other extras are quoted separately. An enquiry does not reserve a date or constitute an accepted order. We confirm availability, final specification, total price and payment instructions before accepting an order.

A deposit of up to 50% may be requested for bespoke or advance orders; the exact amount and balance deadline will be confirmed before payment. Changes to designs, flavours, quantities and dates depend on availability and may affect the price.

Where a customer cancels, any amount retained must be fair and proportionate to work completed, committed costs and reasonable losses, taking into account our ability to reduce those losses. If we cancel and cannot fulfil the agreed order, an appropriate refund or alternative will be offered. Statutory consumer rights always apply.

Custom-made and perishable goods may be excluded from the usual distance-selling change-of-mind right, depending on the order. This does not remove rights to remedies for faulty or misdescribed products.

Collection, local delivery & postal bakes

Collection is by confirmed arrangement in Wolverhampton. The collection address is shared privately once an order is accepted. Please transport cakes on a level surface and follow the supplied storage instructions. Contact us promptly if you are delayed.

Local delivery is subject to availability and a confirmed fee. UK postage is offered only for products assessed as suitable for posting. Postage charges, dispatch dates, estimated delivery windows, packaging, ingredient information and storage instructions are confirmed before acceptance. Carrier delays are possible. Please contact us promptly if an order arrives damaged, incorrect or unsuitable; your statutory rights remain unaffected.

Use-by or best-before information is product-specific. Do not assume every bake has the same shelf life.

Food allergens & dietary information

Our recipes and toppings may contain wheat/gluten, milk, eggs, soya, peanuts, tree nuts, fish and other allergens. Empressed Kitchen and Bakes may use shared preparation areas or equipment. Ask for the exact ingredient and allergen information for the product before ordering; do not rely on images or generic menu descriptions.

Selected gluten-free ingredient options may be available, but preparation in a shared kitchen means suitability for coeliac disease or severe allergies must be discussed individually. We cannot guarantee absence of cross-contact. Prepacked items will carry legally required labelling, including relevant allergen emphasis and other mandatory information.

Empressence Beauty: appointments

Appointments are requests until personally confirmed. Treatment type, duration, price, setting, consultation and any necessary patch testing or suitability checks will be confirmed before booking. The treatment location is shared with confirmed clients; mobile or rented-room appointments are subject to availability.

Please advise us of any relevant allergies, sensitivities or conditions through a suitable private consultation process rather than in a public message. A deposit may be requested, with any cancellation and rescheduling terms communicated before payment. Cancellation charges must be reasonable and comply with applicable consumer law. If we cannot provide a confirmed treatment, we will arrange an alternative or an appropriate refund.

Classic lash infills depend on retention, lash condition and suitability. Cluster lash wear and aftercare follow the product manufacturer's instructions and relevant professional guidance. We reserve the right to decline an unsuitable treatment for safety reasons.

Privacy notice

For the commercial Empressed ventures, we use information you provide (such as name, contact details, order or appointment preferences, and messages) to respond to enquiries, prepare quotes, arrange orders and appointments, maintain relevant records, and meet legal obligations. Relevant lawful bases may include taking steps toward a contract, fulfilling a contract, legal obligations and legitimate interests. Sensitive treatment consultation information, if collected, requires additional protections and an appropriate lawful condition.

This static website does not itself process online payments. Email and WhatsApp links open third-party services; their own privacy policies apply. Website hosting and technical service providers may process limited technical data. We do not sell customer information. We keep information only as long as needed for its purpose and applicable record-keeping requirements, with suitable safeguards.

You can request access to, correction of or deletion of your personal information where the law provides those rights, or raise a concern by emailing empressedkitchen@gmail.com. You may also complain to the Information Commissioner's Office. The precise legal identity and postal contact address of the data controller should be added before publication.

Website terms

Photographs illustrate handmade products; decorations and finishes may vary. Prices and availability may change before an order is accepted. Content, photography and brand assets may not be reused without permission. External links are provided for convenience. We aim to keep information accurate but please check details with us before making plans.

Empressed CIC is a separate organisation. This website's commercial orders, appointments and privacy notice do not represent CIC services or fundraising.